*Req ID: 725383*
Skill in use of personal computers.
Skill in use of Microsoft Word, Outlook, and Excel.
Ability to communicate effectively orally and in writing.
Ability to review and retain legislation, rule chapters, and Florida Statutes and apply the knowledge effectively.
Ability to review and resolve insurance complaints from consumers and other parties.
Ability to work well with others.
Ability to plan, organize, and coordinate work assignments.
Applicants must have a high school diploma or equivalent, college degree preferred.
Customer friendly, call center experience, able to handle fast pace, have organizational skills, ability to learn new programs, able to multitask.
JOB RESPONSIBILITIES-:
This position serves as a customer advocate, providing guidance and assistance to the insurance buying public by answering questions and resolving problems relating to personal lines auto and residential property insurance.
This position handles Alternative Dispute Resolution Program requests including commercial residential mediation, automobile mediation, residential mediation, and sinkhole neutral evaluation.
Applies research and problem-solving techniques in order to accomplish the objectives of the Alternative Dispute Resolution Programs.
Answers questions received via incoming calls and email regarding the Alternative Dispute Resolution programs.
Provides guidance to consumers regarding insurance matters by analyzing and reasoning with information and data to make decisions and solve problems.
These processes involve making decisions about the relative importance of information and choosing the best solution.
Assigns mediators and neutral evaluators for scheduling of conferences.
Oversees compliance of Rules and Statutes by the mediators and evaluators.
Performs other related duties and responsibilities as assigned by Supervisor.
MONDAY TO FRIDAY 8 am to 5 pm
Job Types: Full-time, Contract
Pay: $16.
59 per hour
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Microsoft Office: 1 year (Required)
Work Location: In person
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