Description:
Basic Function:
Assists Community Manager in the day-to-day operation of the community and in managing all aspects of the property including: administration, leasing, accounting, bookkeeping, service and resident relations.
Principle Responsibilities:
The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Assistant Manager.
Other duties may be assigned.
Essential Functions:
Pre-qualify, show and lease apartments.
Acts as Community Bookkeeper; post rental payments, code and pay invoices, prepare monthly billing for each apartment, account for disbursement of petty cash, adjust delinquent accounts, settle delinquent accounts, prepare late notices and file evictions.
Develops marketing strategies for leasing apartments and establishes goals for Leasing Associates.
Provides superior resident services, solves day-to-day problems and maintains good relations with residents.
Ensures the timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report and Monthly Report of Financial Activities.
Enters new lease data information, including lease terms, amount of rent, demographic information, etc.
Monitors Lease Expiration Report.
Shops competition and prepares monthly Market Survey.
Inspects vacant apartments for damages and cleanliness as described in Move-In/Move-Out Procedures.
Develops ideas for improving operations and profitability.
Approves:
Legal procedures concerning delinquent accounts.
Monthly billing of rental accounts.
Routine purchases that are authorized in the Operation Budget.
Weekly and Monthly Activity Reports.
Develops or Reviews and Submits to Community Manager for Review and Approval:
Payment of invoices and refunds of security deposits.
Bad debt write-offs.
Short and long term marketing strategies.
Community improvements.
Resident requests that are contrary to Company policy.
Requirements:
Education Training and Experience:
Associate's degree (A.
A.
) or equivalent from two-year college or technical school and/one to three years related experience in Payable/Receivables; or equivalent combination of education and experience.
Leasing experience, management training and sales experience are desirable.
A Real Estate license may be required in some states.
Abilities and Aptitudes:
Must have excellent people skills.
Must be strong team player with good communication skills and ability to manage time and set priorities.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Specific Skills:
Knowledge of bookkeeping, business math, accounting, management and marketing.
Must be computer literate and be able to use office equipment, including typewriter and calculator.
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